Child safety
Tokmia’s standards against child sexual abuse and exploitation.
Tokmia is a language-practice app with live voice rooms, one-to-one practice and messages. Anyone who uses it to harm a child is removed, and we report them. This page sets out what we prohibit, how to report it and what we do when we get a report.
Zero tolerance
Tokmia has zero tolerance for child sexual abuse and exploitation (CSAE). This applies to lives, one-to-one practice sessions, direct messages, profiles, communities and anything else on Tokmia. It doesn’t matter whether it happens in a public live or a private message. Accounts involved are permanently banned without warning, after we review the case carefully.
What is prohibited
- Child sexual abuse material (CSAM) — any image, video, audio or text that sexually depicts or describes a minor, whether real, drawn or AI-generated. Sharing it, asking for it, or linking to it.
- Grooming — befriending a minor in order to sexualize them or abuse them, including building trust, asking for secrecy, offering gifts or coins, or moving the conversation to another app.
- Sexualizing minors — sexual comments, questions, role-play or “jokes” about anyone under 18, and sexual content directed at a user who is or appears to be a minor.
- Sextortion — threatening to share intimate images of a minor, or pressuring a minor to send them.
- Trafficking or arranging to meet a minor for sexual purposes, and any attempt to obtain a minor’s contact details or location for that purpose.
- Promoting or normalizing the sexual abuse of children in any form.
Minimum age
Tokmia is for adults aged 18 and over. We ask for a date of birth at sign-up and refuse anyone under 18. Accounts that turn out to belong to someone under 18 are deleted, and the device is blocked from signing up again for a period. If you think a user is under 18, report them in the app.
Voice is never recorded (see Safety), so reports from people who were there are essential. Please report anything that worries you.
How to report
- In the app: on a profile, in a live, or in a message thread, tap Report and choose “Sexual content or a minor at risk”. Use “Seems under 18” for someone who seems too young to use Tokmia. These reports go to the top of our moderation queue and alert our team straight away.
- By email: write to safety@tokmia.com. Include the person’s username and where it happened. Please don’t send us the images or files themselves; describe them and we will find them.
If a child is in immediate danger, contact your local emergency services first. You can also report directly to the NCMEC CyberTipline (US and international) or your national hotline through INHOPE.
What we do when we receive a report
- Act fast. Child-safety reports are our highest priority and are reviewed first.
- Remove the content and stop the account from reaching anyone.
- Preserve the evidence. We keep the relevant records secure and out of reach of our normal deletion schedules, so they are available to the authorities.
- Report to NCMEC. Apparent child sexual abuse material and child sexual exploitation are reported to the National Center for Missing & Exploited Children’s CyberTipline, as US law requires.
- Ban permanently. The account and the devices it used are banned. We review such cases carefully before acting.
- Cooperate with law enforcement on valid legal requests in connection with child-safety investigations.
Legal compliance
Tokmia complies with child-safety laws that apply to it, including the US reporting duties for online service providers (18 U.S.C. § 2258A). Tokmia is operated by Veloro Labs LLC.
Child-safety contact
Our designated point of contact for child safety is the Child Safety Team at Veloro Labs LLC, reachable at safety@tokmia.com. This contact is for child-safety reports and for questions from authorities and safety organizations about our practices.
Related
See our Community Guidelines for all the rules, and Safety for how blocking, reporting and messages work.