Your account
Delete your Tokmia account
You can do this yourself, from inside the app, without asking us and without explaining why. If you have already uninstalled Tokmia, there is a request route further down this page.
If you still have the app
Open Tokmia and go to Settings → Account → Delete account. Confirm, and the deletion starts immediately.
Consider exporting first. Settings → Account → Download my data gives you a copy of your profile, lives, messages, vocabulary, achievements and coin history. Once deletion completes, we cannot produce it for you.
What happens, and when
- Immediately. Your account stops being accessible to anyone else. Your profile, your lives and your content disappear from the app for other users.
- For 30 days. The deletion can be undone. Signing back in during this window cancels it and restores everything.
- After about 30 days. Deletion is permanent, unless we are legally required to keep something. We cannot recover the account, your learning history, your streak or your coins.
What is deleted
- Your profile — name, username, avatar, bio, languages and level
- Your direct messages and the voice messages you sent
- Lives you created, and your recordings and uploads
- Your vocabulary and grammar decks, review history, XP, streak and achievements
- Your follows, followers and blocks
- Your push notification tokens and session records
What is kept, and why
A small amount of data survives in a form that is no longer linked to you:
- Messages you sent to other people stay in their copy of the conversation, as they would in any messaging app. We cannot reach into someone else’s inbox and remove them.
- Coin and payment ledger entries are retained in anonymised form. These records have to stay accurate — deleting a historical transaction would retroactively change balances and payment records, including other people’s.
- Reports made about you, or by you, are retained for as long as we need them to enforce our rules and keep other users safe.
- Anything we are required to keep by law.
Our Privacy Policy sets out retention in full.
Your coins and your subscription
Unused coins are forfeited when an account is deleted, and are not refunded. If you hold coins you want to use, spend them before you delete.
Deleting your Tokmia account does not cancel a Pro subscription. Subscriptions are billed by Apple or Google, not by us, and they keep renewing until you cancel them in your store account:
- iOS: Settings → your name → Subscriptions → Tokmia → Cancel
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Tokmia → Cancel
Cancel there first, then delete your account.
Just want a break?
Settings → Account → Deactivate hides your profile and your lives without starting the 30-day clock. Nothing is deleted, and signing back in brings everything back exactly as it was.
If you no longer have the app
You do not need to reinstall it. Email privacy@tokmia.com with the subject “Account deletion request” and include:
- the email address on the account, or your username
- a sentence confirming you want the account and its data permanently deleted
Please write from the email address registered to the account if you can — it is the fastest way for us to confirm the request is genuine. If you cannot, we will ask you for something else that shows the account is yours, because deleting an account on an unverified request would itself be a security failure.
We action verified requests within 30 days, and normally much sooner. You will get a confirmation when it is done.
Anything unclear, or a request not answered? support@tokmia.com.