Tokmia

Terms of Service

Last updated: October 6, 2026

These terms are an agreement between you and Veloro Labs LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA (“Tokmia”, “we”, “us”). They cover the Tokmia app and tokmia.com (together, the “Service”).

By creating an account or using the Service you accept these terms. If you do not accept them, do not use the Service.

1. Who can use Tokmia

You must be at least 18 years old to use Tokmia. Where your country sets a higher minimum age for using a service like this one, that higher age applies to you. We may delete any account we believe belongs to someone under 18.

You may hold one account. Creating additional accounts to evade a block, suspension or ban, or to claim referral or coin rewards more than once, breaches these terms.

You are responsible for keeping your credentials secure and for everything done through your account.

2. What the Service is

Tokmia is a language-practice platform. It provides live group voice conversations (“lives”), one-to-one matched practice sessions, text chat and direct messages, and learning tools including vocabulary and grammar review, AI-generated study content and in-app games.

We may change, add or remove features. If we remove something you have paid for, section 6 applies.

We are not a school and we do not guarantee outcomes. Other users are not our employees, agents or contractors. We do not verify anyone’s identity, qualifications or fluency. Conversations happen between users; we provide the place they happen in.

3. Your content

You keep ownership of everything you create — messages, voice recordings, photos, vocabulary and anything else you submit (“Your Content”).

To run the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit and display Your Content solely to operate, secure and improve the Service, and to make the technical changes needed to deliver it, such as transcoding or resizing. This license ends when you delete the content or your account, except that copies already delivered to other users remain in their conversations, and we may retain content as described in our Privacy Policy or where we need it to enforce these terms or comply with the law.

We do not claim ownership of Your Content, and we do not use it to train AI models or sell it to anyone.

Some features send text you submit to a third-party AI provider so it can process the request you made. What that provider may do with the text is governed by its own terms, which we select for and which our Privacy Policy names. We do not send your voice to them, because we do not record it.

You confirm you have the rights to everything you upload and that it does not infringe anyone else’s rights.

4. Rules of conduct

You must not:

  • harass, bully, threaten, stalk or intimidate anyone;
  • post or say anything hateful about people based on race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation;
  • use Tokmia for sexual or romantic solicitation, or send sexual content to anyone;
  • share sexual content involving a minor, or sexualise a minor in any way — this results in an immediate permanent ban and a report to the relevant authorities;
  • impersonate anyone, or misrepresent your age or identity;
  • record, transcribe or republish another user’s voice or messages without their consent — we do not record voice conversations, and neither should you;
  • spam, advertise, or recruit users to other services;
  • share personal information about another person without their permission;
  • attempt to gain unauthorized access to the Service, other accounts or our systems; scrape it; reverse-engineer it; or interfere with its operation;
  • use bots or automation to inflate coins, referrals, XP, streaks or rankings;
  • do anything illegal.

Our Community Guidelines explain these in practice and form part of these terms.

Hosts are additionally responsible for their lives and may mute, remove and ban participants. Hosting a live does not make you our representative.

5. Safety, blocking and reporting

Direct messages require a mutual follow. There is no setting that allows messages from users you do not follow.

You can block and report any user. Blocking works in both directions and removes the follow relationship both ways. We may act on reports by removing content, restricting features, or suspending or terminating accounts. Our Safety page explains how these work.

There is no tolerance for objectionable content or abusive users on Tokmia. We review reports and remove offending content and users, and we aim to act on serious reports quickly.

We are not obliged to monitor the Service, but we may review reported content and act at our discretion.

6. Tokmia Pro

Pro is an optional auto-renewing subscription giving access to additional features, which are described in the app before you buy.

  • Plans and price. Monthly and annual plans. Prices are shown in the app in your local currency before you confirm, and vary by country and store.
  • Where you buy it. Through the Apple App Store or Google Play. They are the seller, and the purchase is charged to your store account.
  • Auto-renewal. Your subscription renews automatically at the end of each period at the then-current price, unless you cancel at least 24 hours before the period ends.
  • Canceling. Manage or cancel in your store account settings. On iOS: Settings → your name → Subscriptions. On Android: Play Store → profile icon → Payments & subscriptions. Canceling stops future renewals and you keep Pro until the period you have already paid for ends. We cannot cancel a store subscription for you.
  • Free trials, where offered, convert to a paid subscription unless you cancel at least 24 hours before the trial ends. Any unused part of a trial is forfeited if you buy a subscription during it.
  • Refunds are handled by Apple and Google under their own policies. We cannot issue refunds on their behalf.
  • Changes. We may change Pro’s features or price. Price changes take effect at your next renewal, and your store will notify you and seek your consent where required.

7. Coins

Coins are a virtual, in-app currency. You can buy them in packs and you can earn them through activity in the app.

  • Coins are a limited license, not property. You receive a personal, non-transferable, revocable license to use coins inside Tokmia. You do not own them.
  • Coins have no monetary value. They are not money, not a stored-value instrument, not a deposit, and not redeemable for cash or for anything outside Tokmia. They cannot be sold, traded or transferred to anyone except through features we provide inside the app.
  • Purchases are final. Coin purchases are not refundable except where the law requires it, or under Apple’s or Google’s refund policies. Coins are delivered immediately on purchase; where you have a statutory right to cancel a digital purchase, that right ends once delivery begins with your consent.
  • Earned coins may be subject to different rules from purchased coins, and we may limit what they can be spent on.
  • We may change coin prices, pack contents, earning rates, and what coins can buy, at any time, without compensating you for coins you already hold.
  • Closure. We do not currently expire coins. If your account is terminated for breach of these terms, or you delete your account, unused coins are forfeited and are not refunded.
  • Abuse. We may remove coins obtained through error, fraud, exploitation of a bug, chargebacks or breach of these terms, and may suspend the accounts involved.

8. Gifting Pro

You can spend coins to give another user Pro membership.

  • The gift applies to the recipient immediately and stacks on any Pro time they already have. There is no claim step and no expiry.
  • Gifts are final. Once sent, the coins are spent and the gift cannot be reversed, canceled or refunded by you or by us — including if the recipient’s account is later closed or banned.
  • You cannot gift Pro to yourself.
  • We may limit gifting, or the amounts and frequency involved, to prevent abuse.

9. Apple and Google

You acknowledge that:

  • these terms are between you and us, not with Apple or Google;
  • Apple and Google are not responsible for the Service or for supporting it;
  • they have no warranty obligation in respect of the Service, and any claim relating to it is our responsibility and not theirs;
  • Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you;
  • you will comply with the applicable store’s terms of service;
  • you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and you are not on any US Government prohibited-parties list.

10. Suspension and termination

You may stop using Tokmia at any time. You can deactivate or delete your account from Settings → Account; see our account deletion page for what that involves. Deletion becomes permanent after 30 days, and signing back in within that window restores the account.

We may suspend or terminate your access, with or without notice, if you breach these terms, if the law requires it, or if your conduct risks harm to other users or to the Service. For serious breaches — including anything involving minors, credible threats, or fraud — termination is immediate and permanent.

On termination your right to use the Service ends, unused coins are forfeited (section 7), and any remaining paid subscription period is not refunded except where the law requires it. Terms that by their nature should survive — including content licenses already granted, disclaimers, liability limits and governing law — survive termination.

If you believe an action against your account was a mistake, contact support@tokmia.com and a person will review it.

11. Our content

The Service itself — its software, design, branding and the learning content we generate — belongs to us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable license to use the app for its intended purpose. You may not copy, modify, distribute, sell or lease any part of it, or reverse-engineer it except to the extent the law permits.

“Tokmia” and our logo are our trade marks. Nothing here grants you a right to use them.

12. Copyright complaints

If you believe content on Tokmia infringes your copyright, email legal@tokmia.com with: identification of the work, where the material is on Tokmia, your contact details, a statement of good-faith belief that the use is unauthorized, a statement that your notice is accurate, and your signature. We remove infringing material and terminate repeat infringers.

13. Disclaimers

To the extent permitted by law, the Service is provided “as is”. We do not warrant that it will be uninterrupted, error-free or secure, that any particular live, partner or feature will be available, or that AI-generated content — translations, corrections, vocabulary, level assessments — will be accurate. AI output should not be relied on as authoritative.

We do not warrant the conduct of other users.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, you have statutory rights that these terms do not affect.

14. Limitation of liability

To the extent permitted by law, and subject to section 13, we are not liable for indirect or consequential loss, loss of data, loss of profits, or loss arising from another user’s conduct.

Our total liability to you for any claim relating to the Service is limited to the total amount you paid us in the twelve months before the claim arose.

15. Changes to these terms

We may update these terms. If a change is material we will update the date above and notify you in the app before it takes effect. Continuing to use the Service afterwards means you accept the new terms. If you do not accept them, stop using the Service and close your account.

16. Governing law and disputes

These terms are governed by the law of the State of New Mexico, USA, and disputes will be resolved in the courts of the State of New Mexico, USA. If you are a consumer resident in the UK or the EU, you keep the protection of the mandatory laws of your country of residence and may bring proceedings there.

17. General

These terms, together with the Privacy Policy and Community Guidelines, are the whole agreement between us about the Service. If any part is found unenforceable, the rest continues to apply. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours to a successor of our business.

18. Contact

legal@tokmia.com · Support: support@tokmia.com